FAQ
Q: Are the lighting fixtures easy to install? A: Yes, most of our ceiling lights and recessed lights come with clear, step-by-step installation instructions and all necessary hardware, designed for DIY installation. Chandeliers may require additional assistance due to their size and weight, and we recommend professional installation for larger models.
Q: Do the fixtures include light bulbs? A: Most of our fixtures include energy-saving LED bulbs, which are pre-installed or included in the package. Check individual product descriptions to confirm—some fixtures may require separate bulb purchases, with clear recommendations for bulb type and wattage.
Q: Are the lights dimmable? A: Many of our ceiling lights, chandeliers, and recessed lights are dimmable, allowing you to adjust brightness to suit different occasions. Dimmable models are clearly marked in product descriptions, and we recommend using compatible dimmer switches for optimal performance.
Q: Are the fixtures suitable for damp areas (e.g., bathrooms, kitchens)? A: We offer specific fixtures designed for damp or wet areas, marked with IP ratings to indicate water resistance. These are ideal for bathrooms, kitchens, and outdoor covered spaces—check product descriptions for IP rating details.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available.
Q: What should I do if my lighting fixture arrives damaged or defective? A: If your ceiling light, chandelier, or recessed light arrives broken, cracked, defective, or missing parts (such as bulbs, hardware, or shades), contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring.